Living the Service Philosophy
Not only the building but also your reception staff determine the first impression your facilities make. Our extensive experience shows that reception services require a high level of staff qualification and skills. An impeccable appearance and good manners are a prerequisite. Reception staff also require legal knowledge, well developed communication skills, a confident manner, intuition, empathy and the ability to deal with unforeseen situations.
A friendly, competent reception makes a positive impression both internally and externally. It is the expression of the service philosophy day for day.
The Service Process
Cost-effective and Customized
We have developed a reception service concept that can be adapted individually to every client. This requires precise definition of objectives which we develop together with you on the basis of which, we write specifications for staff selection. This way, you receive customized reception services and value for money.
Our client-specific concepts include
- Definition of objectives
- Definition of staff profile
- Qualified, individual selection of staff
- Site-specific instruction and training
- Presentation and agreement of uniform
- Constant quality management
- Continual training
- High personnel flexibility to deal with absence and the need for additional staff at short notice
A Summary of our Services
• Visitor reception
• Production, distribution and retrieval of I.D.s for visitors
• Telephone services
• Monitoring and security
• Escort
• Administration of pool cars and parks
• Administration of keys and documentation
• Administration of technical equipment (e.g. projector, communications)
• Conference administration
• Mail services
