Integrated Management System at Dussmann
Integrated management system
Quality doesn’t happen by chance
Dussmann has an integrated management system that ensures standardized implementation of organizational aspects relating to quality, occupational safety and health, the environment, and energy.
In this context, integrated means more than just that all of the requirements that apply to the company are handled at once. It also means these aspects interlock and work together.
Our management system covers the entire organization and is an integral part of our day-to-day business.
Key elements of our management system include setting strategic objectives to improve our performance in terms of quality, occupational safety and health, the environment, and energy, clear responsibilities to fulfill our duties, standardized corporate processes, testing, measurement, and analysis routines to monitor process performance and outcomes, internal audits, and processes aimed at continuous improvement and further development across all relevant aspects of the management system.
Our integrated management system stands for the following:
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Planned and uniform corporate processes for all services
- Proper operating procedures in our dealings with customers, suppliers, subcontractor and employees
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Legally compliant organization of our business processes
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Consistent consideration of the relevant ecological, social and economic sustainability aspects in all our activities
- Continuous improvement in processes, services, and products as well as our energy and environmental performance and and occupational health and safety services
- Compliant documentation of all services performed
Dussmann certifications
High standards for our management system
Our management system is certified according to the following standards:
- Quality management pursuant to EN ISO 9001:2015
- HACCP
- Occupational safety and health pursuant to ISO 45001:2018
- Asseverazione
- Environmental management pursuant to EN ISO 14001:2015
- EMAS
- Ecolabel
- Energy management pursuant to EN ISO 50001:2018
- Organizational Model pursuant to D. Lgs. 8th June 2021 n.231
Gold EcoVadis rating
Dussmann Service Deutschland GmbH has received the Gold rating from prominent rating agency EcoVadis for its sustainability activities. That puts us in the top five percent of companies rated by EcoVadis worldwide.
The EcoVadis rating is based on 21 relevant sustainability criteria, which help to rank companies according to how well they incorporate and document sustainability aspects within their supply chains and the quality of those aspects. The criteria are grouped into four themes crucial to assessing a company’s sustainability performance: environment, labor and human rights, ethics, and sustainable procurement. Detailed company-specific documentation must be provided for each of these areas.
Even with this excellent rating, which puts Dussmann Service Deutschland GmbH among the top players in the industry, we will be using the result and the potential it highlights to make further improvements in our sustainability performance.
Certified cleaning services
- Carbon footprint in cleaning operations pursuant to ISO 14067:2018
- Pest Management
- Control of processes in laundry
- Qualification of the cleaning and sanitation service in health care sector
- Performance Digital traceability
- EPD registration - cleaning in trasportations sector
- Management of cleaning services in civil and industrial field
Certified catering services
- Carbon footprint in catering operations pursuant to ISO 14067:2018
- Traceability of food chains pursuant to the UNI EN ISO 22005:2008
- Food safety management systems pursuant to the UNI EN ISO 22000:2018
- Organic certification
- Gluten-free certification
- MSC
- Minimum requirements for the design of menus in catering services pursuant to UNI 11584:2021
Environmental management and energy management
Our approach to energy management and environmental management is culturally founded on our commitment to protecting the natural world and our environment through responsible handling of resources and the materials we use. We make certain to measure and analyze key environmental and energy aspects relating to our activities on an ongoing basis and take targeted actions for continuous improvement in our energy and environmental performance.
Occupational health and safety
Driven by the goals of continuous improvement, adapting to the ever-changing world of work, and creating a healthy, safe and productive work environment for our employees, our focus is always on maintaining the health and protection of all employees as they perform their daily services. We achieve this by:
- Preventing accidents, occupational illnesses and general illnesses in the workplace.
- Designing work in a way that is suitable for people (ergonomics)
- Recording indicators (key figures) to assess the effectiveness and performance of occupational health and safety
- Advising the management and all executives and authorized persons on the application of our occupational health and safety management system